1. Introduction

Welcome to Madadgar.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our mobile application, website, and related services.

Madadgar is a marketplace platform that enables customers to hire local professionals, allows professionals to create profiles and receive service requests, and facilitates the buying and selling of products between users.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Information You Provide Directly

When creating an account or using our services, you may provide:

• Full name
• Email address
• Phone number
• Username
• Profile photo
• Professional qualifications and experience
• Business information
• Billing information
• Shipping information
• Customer support communications
• Reviews and ratings
• Product listings
• Service descriptions

2.2 Service Request Information

When using the marketplace, we may collect:

• Service requests
• Job descriptions
• Appointment details
• Project requirements
• Booking information
• Quotes and offers
• Transaction details

2.3 Communication Information

We may collect information related to communications conducted through the platform, including:

• Messages between users
• Customer support conversations
• Service-related communications
• Notifications and responses

2.4 Location Information

With your permission, we may collect:

• Precise GPS location
• Approximate location
• Address information
• Service location details

Location information may be used to:

Match customers with nearby professionals

Improve search results

Verify service areas

Enhance marketplace functionality

You may disable location permissions through your device settings; however, certain features may become unavailable.

2.5 Transaction Information

We may collect information relating to purchases, sales, and payments, including:

• Payment status
• Transaction identifiers
• Purchase history
• Order details
• Refund information

We do not store full payment card details unless expressly stated and legally permitted. Payment processing may be handled by third-party payment providers.

2.6 Device and Technical Information

We may automatically collect:

• Device type
• Device identifiers
• Operating system
• Mobile network information
• Browser type
• IP address
• Language settings
• Application version
• Crash reports
• Diagnostic information

2.7 Analytics Information

We may collect:

• App usage statistics
• Feature interaction data
• Session information
• Performance metrics

Engagement analytics

This information helps us improve our services and user experience.

3. How We Use Your Information

We may use collected information to:

• Create and manage accounts
• Authenticate users
• Verify identity
• Provide marketplace services
• Match customers with professionals
• Facilitate product sales and purchases
• Process transactions
• Enable communication between users
• Send service notifications
• Provide customer support
• Improve platform functionality
• Personalize user experiences
• Prevent fraud and abuse
• Enforce our Terms of Service
• Maintain security and platform integrity
• Comply with legal obligations
• Conduct analytics and research

Where required by law, we will obtain consent before processing information for specific purposes.

4. Legal Bases for Processing (GDPR)

For users located in jurisdictions where the General Data Protection Regulation (GDPR) applies, we process personal data under one or more of the following legal bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests
• User consent

Where consent is relied upon, users may withdraw consent at any time.

5. How We Share Information

We do not sell personal information.

We may share information in the following circumstances:

5.1 Between Marketplace Participants

To facilitate marketplace services, certain information may be shared between customers and professionals, including:

• Names
• Profile information
• Service details
• Reviews and ratings
• Contact information where necessary

5.2 Service Providers

We may share information with trusted third-party providers that assist with:

• Hosting
• Cloud storage
• Payment processing
• Analytics
• Customer support

Communication services

• Security monitoring

These providers may access information only as necessary to perform services on our behalf.

5.3 Legal Requirements

We may disclose information when required to:

Comply with applicable laws

Respond to lawful requests

Protect rights and safety

Investigate fraud

• Enforce agreements

5.4 Business Transfers

If we are involved in a merger, acquisition, restructuring, financing, or sale of assets, information may be transferred as part of that transaction.

6. Third-Party Services

The App may use third-party services, including:

Payment processors

Analytics providers

Cloud infrastructure providers

Notification services

Customer support tools

Authentication providers

• Mapping and location services

These third parties may collect information according to their own privacy policies.

Users are encouraged to review the privacy practices of third-party providers used by the App.

Your information may be used for marketing purposes to personalize experiences and enhance our products and services.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Security measures may include:

• Encryption in transit
• Secure authentication procedures
• Access controls
• Security monitoring
• Data minimization practices
• Regular security reviews

While we strive to protect information, no method of transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain information only for as long as necessary to:

• Provide services
• Maintain accounts
• Complete transactions
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

Retention periods may vary depending on:

• Type of information
• Applicable legal requirements
• Operational needs

When information is no longer required, we will delete, anonymize, or securely dispose of it.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Restrict processing
• Object to processing
• Withdraw consent
• Receive a copy of your information
• Request data portability
• Lodge a complaint with a supervisory authority

We will respond to eligible requests within the timeframes required by applicable law.

To exercise your rights, contact us using the information provided below.

10. Account Deletion

Users may request deletion of their account at any time.

In-App Deletion

Where available, users may delete their account through:

Settings → Account → Delete Account

Request-Based Deletion

Users may also request account deletion by contacting:

• Email: skillstackteam@gmail.com

Upon receiving a verified deletion request:

Personal information will be deleted or anonymized where feasible.

Certain information may be retained where required by law, dispute resolution, fraud prevention, accounting obligations, or enforcement purposes.

Some residual data may remain in backups for a limited period before secure deletion.

11. International Data Transfers

Your information may be processed and stored in countries other than your country of residence.

Where required by law, we implement appropriate safeguards to protect personal information during international transfers.

12. Notifications and Communications

We may send:

• Account notifications
• Service updates
• Transaction confirmations
• Booking updates
• Security alerts
• Administrative messages

Where permitted by law, we may also send marketing communications.

Users may opt out of marketing communications through account settings or by following unsubscribe instructions.

Certain operational communications cannot be disabled because they are necessary for providing services.

13. Children’s Privacy

Our services are not directed to children under the age of 13 or the minimum age required by applicable law in their jurisdiction.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take steps to delete the information promptly.

Parents or guardians who believe a child has provided information may contact us.

14. Cookies and Similar Technologies

We and our service providers may use:

• Cookies
• SDKs
• Pixels
• Local storage technologies
• Analytics technologies

These technologies may be used to:

• Authenticate users
• Improve performance
• Analyze usage

Personalize experiences

• Marketing purposes
• Maintain security

Users may control certain tracking technologies through device or browser settings.

15. Google Play and App Store Compliance

To comply with platform requirements, we disclose that:

The App may collect personal and sensitive information only as reasonably necessary for platform functionality.

Permissions requested by the App are used solely for their disclosed purposes.

Location access, notifications, camera, storage, microphone, or other permissions will be requested only when needed.

Users may manage permissions through device settings.

Data handling practices are disclosed accurately within platform privacy disclosures and data safety sections.

16. User Responsibilities

Users are responsible for:

• Maintaining account security
• Protecting login credentials
• Providing accurate information
• Using the platform lawfully

Users should avoid sharing sensitive information through public profile areas or marketplace listings.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made, we will:

Update the “Last Updated” date

• Publish the revised policy
• Provide additional notice where required by law

Continued use of the App after updates become effective constitutes acceptance of the revised Privacy Policy.

18. Contact Us

If you have questions, concerns, or privacy-related requests, contact us:

• Company Name: Madadgar
• Privacy Officer: Privacy Team
• Email: skillstackteam@gmail.com
• Support Email: skillstackteam@gmail.com
• Website: https://fehmx.com/app/madadgar/privacy/
• Mailing Address: Available upon verified request

19. Consent

By accessing or using the App, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and processing of information as described herein, to the extent permitted by applicable law.